Return information: Your satisfaction in focus
At Vielring, we attach great importance to you being happy with your jewelry. Here is how you can make a return:
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Return period : You have 14 days after receipt to return the goods. Please note that personalized items (with engraving) are excluded from the right of withdrawal!
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Initiate return : Send us an email to info@vielring.de , with the completed cancellation form.
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Pack securely : Protect the goods well for return shipment to avoid transport damage.
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Refund : After positive verification, we will refund the corresponding amount to your original payment method within 2-3 days.
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Exchange : For exchange requests (e.g. size change) simply contact us by email.
Your satisfaction is important to us. If you have any questions, we will be happy to help you: info@vielring.de .