Contact

Do you still have unanswered questions?

Our team will be happy to help you with your request!

The following apply: general terms and conditions and privacy policy von Vielring.

Do you have any questions?

Our team will be happy to help you via the contact form or by email to info@vielring.de

Issue

Shipment

Shipping is free worldwide for orders over 39 € .

If the order value is lower, the shipping costs are a flat rate of €2.90 .

The delivery time within Germany is 1-3 working days with DHL .

Unfortunately, it is not possible to collect your order yourself as the jewelry is shipped from an unknown warehouse for security reasons. However, we offer reliable and free shipping so that your order can be delivered safely and conveniently to your home.

return

You can return the goods to us within 30 days. To do so, send us an email to info@vielring.de with the cancellation form.

Any product except personalized items must be returned within 30 days. Please note that personalized items with engraving are excluded from the right of withdrawal.

Usually within 3-7 working days after receipt of the return.

products

Made exclusively from high quality materials.

Please take care of your jewelry. Although our rhodium plating protects against discoloration, we recommend rinsing it quickly if it comes into contact with sunscreen, perfume or other cosmetics.

Order

Contact us at info@vielring.de with your order number and the problem.

We will send you a shipping confirmation with a tracking number via email.

If you have not yet received a shipping confirmation, you usually have the option to change or cancel your order.

Please send us an email as soon as possible to info@vielring.de .