Contact
Do you have any questions?
Our team is happy to help via the contact form or by email at support@vielring.de
Shipment
Shipping is free worldwide on orders of €69 or more.
For orders below that, shipping costs a flat €3.90.
The delivery time within Germany is 1-3 working days with DHL .
Unfortunately, it is not possible to collect your order yourself as the jewelry is shipped from an unknown warehouse for security reasons. However, we offer reliable and free shipping so that your order can be delivered safely and conveniently to your home.
Returns
You can return your items to us within 30 days. Simply send us an email at support@vielring.de with the withdrawal form.
Any product except personalized items must be returned within 30 days. Please note that personalized items with engraving are excluded from the right of withdrawal.
Usually within 1-3 business days of receiving your return.
Products
Made exclusively from high quality materials.
Please take care of your jewelry. Although our rhodium plating protects against discoloration, we recommend rinsing it quickly if it comes into contact with sunscreen, perfume or other cosmetics.
Order
Contact us at support@vielring.de with your order number and a description of the problem.
We will send you a shipping confirmation with a tracking number via email.
If you have not received a shipping confirmation yet, it is usually still possible to change or cancel your order.
Please email us as soon as possible at support@vielring.de.